To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@fullhousefurniturenw.com. Please note that returns will need to be sent to the following address: 11300 NE Fourth Plain Blvd. Vancouver, WA 98662 


You can always contact us for any return question at sales@fullhousefurniturenw.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fullhousefurniturenw.com.

Availability of merchandise is the best estimate based upon information available at the time of order. Full House Furniture is not responsible for any delay in the delivery or production of merchandise due to manufacturer lead times, backorders, availability of materials, transportation issues or any other cause beyond our control.

 

ALL EXCHANGES AND/OR ORDER MODIFICATIONS ARE SUBJECT TO MANAGER APPROVAL

A minimum restocking fee of 30% of the purchase price will be assessed on manager approved exchanges, returns or cancellations. • Customer agrees to measure doorways, stairways, rooms and any other applicable area before ordering. Full House Furniture is not responsible for merchandise that does not fit due to size constraints. • Customer assumes all risks associated with personal or hired transportation of will-call merchandise.   • Full House Furniture makes or implies no warranty beyond what is offered by the manufacturer or separately purchased protection plan (if applicable).